Quality Policy

Quality is an integral part of Novelsans’ Corporate Business Principles. These principles guide our actions to deliver products and services that are safe, compliant and preferred by our customers. They are essential for the achievement of our ambition to be recognized and trusted to offer products and services that contributes to the enhancement of efficiency & sustainability in our field of business.

Our quality policy summarises the essential elements of our commitment for excellence and includes :

  • Fostering a quality mind-set with the objective of developing, manufacturing and providing products and services that meet customer needs and expectations.
  • Complying with relevant laws and regulations as well as internal requirements,
  • Continuously challenging ourselves to improve the quality management system to guarantee product safety, prevent quality incidents and eliminate defects through the review of quality objectives and results,
  • Encouraging participation and promotion of quality responsibilities amongst all employees and third parties through standards, education, training and coaching, supervision and effective communication.

At Novelsan, our commitment to excellence is deeply rooted in internationally recognized standards. Through the implementation of a robust Quality Management System (QMS) in line with ISO 9001:2015 and an Environmental Management System (EMS) aligned with ISO 14001:2015, we ensure that our operations consistently deliver high-quality outcomes while minimizing environmental impact.

As an ISO 9001:2015, and ISO 14001:2015 Certified company, each and every day we strive for ways to improve our processes across our organization. We focus on delivering safe products with increased efficiency, cost effectiveness and commitment to high quality standards that meets regulatory requirements and our customer expectations.

These systems are fully integrated into our business, guiding the way we work, make decisions, and deliver value to our customers, stakeholders, and the planet.

   

Our Quality Management System ensures that we consistently meet or exceed customer requirements through standardized processes, continual improvement, and a focus on risk-based thinking. We place a strong emphasis on delivering reliable, consistent, and compliant outcomes across all areas of our operations.

Our Key quality management practices include:

  • Clearly defined procedures and performance controls
  • Ongoing internal audits and reviews
  • Corrective and preventive action tracking (CAPA)
  • Employee training and competency management
  • Proactive engagement with customer feedback

We are committed to a culture of continuous improvement. Through regular audits, performance reviews, and stakeholder feedback, we refine our systems and adapt to changing requirements, ensuring long-term value and reliability for our clients.